Frequently Asked Questions

Here you will find answers to the most common questions about Océanic de Rimouski packages. If you can't find what you're looking for, our team is here to help.

General questions

Who is Avenue?

Is Avenue the organizer of Océanic de Rimouski games?

Booking

How do I book my Océanic package?

Can I review my order before paying?

What currency are prices shown in?

Are taxes and fees included?

Payment

Which payment methods are accepted?

Is payment in full required at the time of booking?

Can I pay in instalments?

Will I receive an invoice?

Changes, cancellations and refunds

Can I change or cancel my booking?

Can I change the name of a participant or a room occupant?

What happens if I do not use my ticket or my room?

What happens if a game is cancelled or postponed?

Does a change to a game's start time entitle me to a refund?

Confirmation and customer portal

How will I receive my confirmation?

What is the Avenue customer portal?

When will my documents be available?

Tickets and game access

How will I receive my game tickets?

Does Avenue issue the official Océanic tickets?

What should I do if I have not received my tickets?

Can I transfer my tickets?

Accommodation

How does accommodation work with Avenue?

Is there a minimum stay?

How do I check in at the hotel?

Is a credit card required on arrival?

What are incidental charges?

Are parking or meals included?

Game-related changes

Can a game's schedule change?

What happens to my accommodation if the game date changes?

Customer service

Who can I contact for help with my booking?

Who should I contact with a question about the game itself?