Avenue – Océanic de Rimouski packages
These general terms and conditions of sale (the "Terms") govern the purchase of packages, tickets, accommodation and related services offered by Avenue, a division of Groupe Voyages Québec, as part of the Océanic de Rimouski packages.
By making a reservation, the customer acknowledges having read these Terms and agrees to be bound by them.
Avenue acts as a hospitality package provider and as an intermediary between the customer and the various service partners, notably the Océanic de Rimouski and the partner hotel establishments.
Groupe Voyages Québec holds the licences required to operate in Quebec.
Please read the conditions below carefully.
Packages offered by Avenue may include, depending on the option selected:
The exact inclusions are specified in each product's description at the time of purchase.
The images and descriptions presented on the microsite are provided for information purposes only.
All prices are shown in Canadian dollars (CAD).
Applicable taxes are added at the time of the transaction, unless otherwise indicated.
Displayed prices may be changed without notice before the reservation is confirmed. Once the transaction is completed and confirmed, the price is guaranteed for the selected services.
Payment in full is required at the time of booking, unless otherwise indicated.
Payments must be made by credit card through a secure platform.
A booking confirmation is sent by email to the address provided during the transaction.
It is the customer's responsibility to verify the accuracy of the information provided at the time of booking, notably the game selected, the accommodation dates, the number of tickets, the room type, the names of the participants and the contact details provided.
All sales are final.
No refund, modification or exchange is permitted after the reservation is confirmed, unless otherwise expressly provided by Avenue, the Océanic de Rimouski or one of the suppliers concerned.
Hotel rooms included in packages are non-modifiable and non-refundable once the reservation is confirmed, unless otherwise indicated.
Should the game associated with the package be cancelled or postponed, the applicable terms will be those determined by the Océanic de Rimouski and/or the suppliers concerned.
Avenue will apply the official directives communicated by the Océanic de Rimouski and the partners concerned.
A change to a game's start time does not automatically entitle the customer to a refund.
Tickets included in packages will be issued and delivered according to the terms determined by the Océanic de Rimouski and its ticketing provider.
It is the customer's responsibility:
Avenue is not responsible for technical problems related to the customer's mobile device or email address.
The date or time of an Océanic de Rimouski game may be changed without notice by the Océanic de Rimouski, the QMJHL or any other competent authority.
Such changes may notably concern:
These changes fall under the responsibility of the Océanic de Rimouski, the QMJHL or the authorities concerned and do not automatically entitle the customer to a refund.
Should a change to a game date affect the accommodation included in the package, the applicable terms will be determined according to the conditions of the suppliers concerned.
Avenue will communicate the applicable information and options to the customers concerned as soon as they become available.
Accommodation reservations are made with partner hotels.
The specific conditions of each establishment apply, notably:
A valid credit card may be required by the establishment upon arrival to cover incidental charges.
Meals, parking, establishment fees and personal expenses are not included, unless otherwise indicated in the package description.
The customer is responsible for complying with the establishment's rules and policies.
Avenue acts as an intermediary between the customer and the various service providers.
Avenue cannot be held liable for:
Avenue's liability is limited to the amount paid by the customer for the service concerned.
Avenue cannot be held liable for the non-performance of its obligations in the event of force majeure, including notably:
In such a situation, the terms applicable to the various components of the package will notably be subject to the policies of the Océanic de Rimouski and of the suppliers concerned.
Any reproduction, unauthorized resale, commercial distribution or fraudulent use of a ticket is prohibited.
Tickets may be transferred to another person according to the features offered by the ticketing system. A transfer is possible even if the ticket's QR code is not yet visible.
The QR code granting access to the game will be activated a few hours before the start of the event.
Avenue, the Océanic de Rimouski and/or the responsible authorities reserve the right to refuse access to any person holding a non-compliant or invalid ticket, or a ticket obtained in an unauthorized manner.
Personal information collected at the time of booking is used notably for:
This information is processed in accordance with applicable personal information protection laws.
These Terms are governed by the laws in force in the province of Quebec.
Any dispute relating to these Terms will be submitted to the competent courts of Quebec.